Everything that can go wrong is going wrong. When I got home from work, I had to phone HMRC because I should be on an emergency tax code, and I should have been for months, because I moved jobs twice last year, but the accountant at work doesn’t know how to. She only works for two hours a week, as she is covering for the accountant who is on maternity leave. I spent over thirty minutes in a queue on the phone, only for the customer service operator to not understand what I was trying to do. All I wanted to do was pay the outstanding tax that I owe. I have er my national insurance number, my full name, my full address, the work place information and she just could not understand what I was trying to do. I kept telling her our accountant can’t put me on the correct tax code, so please can I just pay you the tax that I owe you. She could not understand why I needed to pay the tax that I owe. I got too upset and had to hang up. I get upset on the phone anyway, but this was too much for me.
          Then, I had to make another phone call to British Gas. I spent over forty minutes in the queue to get through to them, only to get transferred through to the wrong department and they cut the call while trying to transfer me.
          Then, I tried to pay my outstanding tax online, but all HMRC’s website does is give you a hyperlink and that hyperlink takes you to another hyperlink and that hyperlink takes you to another hyperlink and you just go on and on and on, until fifteen minutes later, you arrive at the hyperlink that you started on.
          Then, I tried contacting British Gas on their online chat. It took my just over twenty minutes to get down the over 90 people queue, which I thought was quite good, that is until I got through to someone. I have recently purchase a maisonette. The electricity meter is a prepayment meter, which is locked away in a communal cupboard. No resident is allowed to have permanent access to the cupboard. I was previously told that I could have smart meters, which meant moving the current meters and installing smart meters in my maisonette, but I had to get British Gas access tot the current meter to remove it first.  The leaseholder has agreed that I can use the key to have my meter moved. I was trying to contact British Gas to tell them that I now have access tot eh key. The customer service person said that British Gas cannot move a meter without the consent of the DNO.
         How on earth did the pervious owner have electricity?
         I have just been in an online chat with a second person at British Gas and they have said that they only was to have gas and electricity is for the DNO to move the meters. I have been in an online chat with National Grid who sent me to a link for planning application with them. I need to pay for property plans outlining where the gas pipes and electricity cables connect from the main road. I need to thoroughly detail where the meters currently are and where they need to be moved to. I, also, need to get planning permission from the leaseholder to have construction work done and have the whole road dug up. That's never going to happen. I can't even get planning persmisson from them to get a new front door.